Job Detail

Wipro – Opportunity for Tech Support Associate in Wipro BPS

Wipro BPS (A division of Wipro Limited)

Kolkata Job
Kolkata
Full Time
Category : Technical Support Enginner Salary : ₹200,000 Experience(s) : 0 Year

Overview

Interested Candidates please feel free to contact: Pallabi Mondal Talent Acquisition 8336969883/(033)-4461-4310 or mail your resume at pallabi.mondal1@wipro.com

About Kolkata Job

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      Job Description :

 

      (Hardware & Customer/Tech Support Voice Process):

 

      International Voice Hardware Support & Customer/Tech Service Process

 

      Troubleshooting & Remote Support to International Clients over the phone

 

      Handling technical queries & repair of IT Hardware devices & Networking Solutions (Internet, LAN, WIFI, Router etc.)

 

      Inbound premium opening (No Outbound Scam or Sales)

 

      Candidate should possess excellent communication skills in English with ability to manage customer conversation ensuring confidence, clarity and ability to build rapport for Voice Process

 

      Candidates should be ready to work 5 days/week with 2 Week Offs (rotational)

 

      Should be flexible to work in Night Shifts, as per business requirement

 

      Employee Facilities Provided:

 

      24*7 Cafeteria / Gymnasium / Concierge desks / Recreation facility etc.

 

      Round the clock transport facility provided (as per company policy)

 

      SEED Program Opportunity to continue further studies while being a part of Wipro

 

      Eligible to apply for Vertical Movement(IJP) after completion of 18months in Wipro

 

      Eligible to apply for in Wipro Technologies after completion of 24 months in Wipro BPS

 

      Performance linked incentives, attendance incentives etc.

 

      Best Training provided- New Hires to Development Training

 

      Salary: Gross Annual Rs.1,40,000 to Rs.2,70,000 Lac (Lucrative Incentives + Both side Pick & Drop)

 

      Job Location: Kolkata

 

      Interview Location: Wipro, Gate No-2, Plot No. 8, Block DM, Sector V, Salt Lake City, Near Karunamoyee

 

      Interview Date & Time: Monday-Friday (10 am to 3 pm)

 

      Interview reference: PALLABI – LPT

 

      Documents Required:

 

      Updated, Printed Resume

 

      1 Passport Size Color Photograph

 

      Photo ID & Address Proof in Original, Along with 1 Photocopy each

 

      Educational Qualification & Work Experience Documents (If Any) In Original

 

    Print-Out of this Email

Salary:INR 1,00,000 – 2,00,000 P.A

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Keyskills

OutboundRemote SupportNetworkingVoice ProcessTechnical SupportInboundCommunication SkillsInternational VoiceHardware Support

Desired Candidate Profile

Education-

UG:Any Graduate – Any Specialization, Graduation Not Required

PG:Any Postgraduate – Any Specialization, Post Graduation Not Required

Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required

      Fresher & Experienced candidates (18-45 years of age)

 

      Undergraduates & Graduates, both are eligible

 

      BE/B.TECH (Only EEE, CSE, ECE and Instrumentation) are eligible

 

      Knowledge of basics of computer- MS Office(Word/Excel/Power Point) preferred

 

      CA, CS, M.Tech, MCA, B.Pharma, M.Pharma, B.Ed, LLB etc. (or equivalent) are NOT eligible

 

      Candidates pursuing any regular course or any of the above course are NOT eligible

 

      Candidates pursuing or completed Distance MBA/PGDM are eligible

 

      Ready to work in Night Shifts

 

      Interested Candidates please feel free to contact:

 

      Pallabi Mondal

 

      Talent Acquisition

 

      8336969883/(033)-4461-4310

 

    or mail your resume at pallabi.mondal1@wipro.com

 

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