Job Detail

Walkin for Blended (email \ Voice) Process- Day Shifts

Aegis Limited -Walkin - Mon-Sat - (Open -60)

AEGIS
Gurgaon
Shift
Category : Associates/Sr.Associates (Non-Tech) Salary : ₹200,000 Experience(s) : 0 Year

Overview

Contact Person - Sadhana Singh Contact No - 0124-6796004 Venue Office address - Essar House, Plot No., 247, Udyog Vihar, Phase-4, Gurgaon, Haryana, Opposite Hyundai Showroom Work location : Udyog Vihar, Phase-4, Gurgaon

About AEGIS

What makes us different? • A customer-centred approach to business Customer Experience Management is the bedrock of our philosophy and business strategy. Our solutions portfolio is designed to make your company and its brands relevant to your customer’s life. We focus on knowing what you want to achieve and then align the right tools and methodologies to help fulfil them. In essence, we are genuine not generic custodians of our client’s brand. • Agility & flexibility levers Given the rate of change, we help you identify business and market opportunity beyond the risk of volatility and develop inherent capabilities with our agile decision-making and solution delivery approach. Further, our flexibility factor helps create apt engagement models like JV’s, carve-outs for better outcome orientation and customer lock-ins. Our focus is to enable your business to continually create a distinctive corporate course, challenging changing circumstances to consistently ‘deliver the goods’. • New age services Our accelerated adoption and implementation of trending solutions and services (social media & analytics) helps your business capture upside opportunities and deepen customer networks in a world of high-velocity changes. Our services have one thing in common: the ability to keep your business highly responsive and adaptive to change- sense incipient shifts in global dynamics, customer-competitor behaviours and accordingly power future profitability. Our services span across all channels (customer facing and back-office operations) and is globally acclaimed for its unique ‘best shore delivery’. • Proprietary QPO approach In today’s competitive world the customer’s measure between you and an alternative is quality. Provide seamless support, rapid response and add-on innovations with our Proprietary Quality approach developed in conjunction with COPC, which has 15 years of expertise and 1,300 assessments across contact centers in 60 countries. Our proven approach is an ideal path for your invigorative drive. We also apply the Net Promoter score (NPS) model to help peak your efficiency in customer loyalty and fuel your profit engines. We use the proven NPS metric to help you compare, clarify and cost the subtleties and dimensions of your industry competitiveness and potential. It serves as a valuable yardstick to raise your performance bar, build on relevant customer choices and generate great growth. • Distinctive domain knowledge Today it is not just about staying in the game, rather playing ahead of it. Outpace the performance game by revisiting our reliable ‘industry’ resources regularly. Given our extensive experiences, stable of blue chip clients and credible global service delivery, our intent is to help decision-makers perceive current and future business conditions for progressive portfolios. • A collaborative culture Our company’s culture is as diverse as its people; but the unifier is our shared passion in creating experiences that match expectations and set in the entrepreneurial spirit, be it for ourselves or our clients. The right experiences paradigm makes working fun as it celebrates the different views and values people bring to table, and combines them to deliver real-world results. A fact that reflects in the global audience we cater to, the empowerment our employees experience and the dynamic results we deliver. • Imagineered infrastructure ‘Aegis elite’ or ‘experience center in a box’ is our pioneering concept to meet the want for world-class infrastructure within a short time-span; with quick-to-build-and-occupy structural buildings. It parallels as an upliftment initiative by providing developing regions with self-reliant, advanced ecosystems and location based jobs. It’s a thought built into around 2 million square feet of space that house our numerous offices and employees. Our ergonomically designed, industry-standards complaint, state-of-the-art structures reflect our standing as one of the major leagues in the business services industry. Experience the spectacular set-up first-hand. Contact us at info@aegisglobal.com to schedule a visit. Accolades* Aegis positioned as a Leader in the IAOP’s Global Outsourcing 100 List 2014 Aegis positioned in 2013 Magic Quadrant for CM Contact Center BPO by Leading Industry Analyst Firm Gartner Aegis received Frost & Sullivan’s Product Differentiation Award for Unique Social Media Engagement Solution - AegisLISAn Aegis Named a Top 10 Outsourcing Service Provider by ISG Aegis Positioned as a Major Player in the IDC Marketscape: Worldwide Business Analytics BPO Services We continue to be ranked amongst the top 10 providers of business services in various rankings across the globe. - See more at: http://www.aegisglobal.com/in/en/about/company-overview#sthash.ykLhm9m5.dpuf

Jobflicker Connection
  • 2
    Shares





OB DESCRIPTION :

  • Hiring for Blended process  (Email + outbound voice)
  • Customer Service- Solving Escalated Telecom Customer queries.
  • Handling Highest level of escalation Customer Care – Queries


ELIGIBILITY :

  • Excellent English Communication Skills required (both verbal and written)
  • Graduates with minimum 12 months experience preferable (B.E. / B.Techs, Freshers, Undergrads, Drop Outs can also apply)
  • Customer care Experience in any Voice or Email Support is an additional Advantage.


Why this is the perfect job for you?

  • Only Day shifts with salaries at par with international processes.
  • Operations 5 days per week (2 rotational off days per week)
  • Working for one of India’s largest BPM with more than 22,000 employees in India and enormous growth opportunities across spectrum
  • Process of leading Telecom in India and 3rd largest in the world
  • Highly premium process
  • Highest level of escalation Customer Care – Queries Handling

You can walk-in from Monday to Saturday at:

Interview Time : 10 am to 4 pm
Contact Person – Sadhana Singh

Contact No – 0124-6796004

Venue Office address – Essar House, Plot No., 247, Udyog Vihar, Phase-4, Gurgaon, Haryana, Opposite Hyundai Showroom

Work location : Udyog Vihar, Phase-4, Gurgaon

Refer your friends
KIndly  Refer your friends by forwarding the mail/ address who have customer support experience and they can also attend the interview.

Salary:INR 2,00,000 – 2,75,000 P.A

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Keyskills

Non VoiceHiring/Communication Skills/Bpo Non Voice/call center bpo/telecom/gurgaon/premium/BPO and Customer Service/Operations/customer service executive/customer care executive/customer support executive/day shift

Desired Candidate Profile

Education-

UG:Graduation Not Required, Any Graduate – Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

     

    •  Should have excellent communications skills both verbal and written.
    •  Should be comfortable with customer service profile.
    •  Should have sound knowledge of MS Office package.

     

    Contact Person – Sadhana Singh

    Contact No – 0124-6796004

    Venue Office address – Essar House, Plot No., 247, Udyog Vihar, Phase-4, Gurgaon, Haryana, Opposite Hyundai Showroom

    Work location : Udyog Vihar, Phase-4, Gurgaon

     

    Upload Your Resume

    Dear Candidate, For Get Better Job in your respective Carrier Field, Just Upload your Resume & Share with Top Employer and Get your Job Notification soon. Enjoy !

    Upload Your Resume

    Post Job Now

    Welcome Job Employer, Just Post your Valuable Job Free Of cast & Get Better Employee who Deserve for your Criteria

    Post A Job Now
    DMCA.com Protection Status

    job10Get A Dream Job Login Today Jobflicker

    Get Job Free ! Get Register Free ! Get E-Mail Subscription Free !