Job Detail

Urgent Opening for Store Manager – Kolkata

Vodafone (Opening - 2)

Vodafone
Kolkata
Full Time
Category : Other Salary : ₹550,000 Experience(s) : 2 Year

Overview

About Vodafone

Vodafone Shared Services India is a multi-function shared service centre that started out as a Customer Operations provider to Vodafone India. We are today, an established, full service and multi-function centre and have quickly grown to a size of 8000+ people across Pune, Bangalore, Chennai, and Ahmedabad. We offer a deep portfolio of services across key verticals like Technology, Customer Operations, Enterprise, Finance, Networks,Business Intelligence &Analytics, and Human Resources to over 23 Vodafone markets and several Vodafone Group companies. Through our journey of exponential growth, excellent service delivery and robust employee engagement, we have realised that we’re at our best, when you’re at yours. That’s why we give you the freedom to succeed in everything you do when you work with us.

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Role purpose:
Overall responsibility for activities at a Vodafone store spanning customer service, store-level sales and revenue targets across all products (voice post-paid/ prepaid, data etc.)
Execute marketing promotions, display and store experience schemes
Sales
Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vodafone store
Ensure and monitor quality of acquisition through the store

Revenue
Deliver revenue targets for the store
Increase revenue per footfall by aiding customers purchase decisions

RoIe
Achieve profitability (Return on investment) targets for the store
Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service
Manage churn and achieve customer satisfaction for walk-in customers

Store Management
Ensure adherence to store processes in terms of documentation and systems
Ensure infrastructure / store upkeep
Maintain availability of stock at the store while adhering to norms
Ensure appropriate placement of pop-ups and product displays at store

Marketing
Execute marketing, branding and promotion activities
Ensure fliers/ brand POS are available at store
Resolve channel-specific issues within specific timelines

People
Resolve store-specific issues within specific timelines
Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
Identify gaps in performance of immediate team and ensure training to bridge the same

Male Candidates will be considered for Anywhere in Rest of Bengal location .

Woman Candidates will be considered for Kolkata location .

Applicants are requiested to send their Resumes with Photo Attached  . Mail ID : shrota.hazra@vodafone.com

Kindly mention your current CTC

Salary: INR 2,25,000 – 5,50,000 P.A. Variable
Industry: Telecom/ ISP
Functional Area: Other
Role Category: Other
Role: Other
Keyskills:

Store Managementstore in chargeRetail Salesshowroom management
Desired Profile

Excellent Communication skill.

Pleasant personality

Ability to Manage the Store

Experience of retail store and customer relationship management
Revenue Target achievement and cost management

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