Job Detail

Technical Support Representative

(Walkin Interview on 5th December from 12 PM)

IBM
NCR
Full Time
Category : Associates/Sr.Associates Salary : Experience(s) : 0 Year

Overview

Role: You will be involved in solving technical query & Trouble shooting. Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature. Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

About IBM

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. To know more about business units at IBM India, click on the "About Us" link above.

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Role:

  • You will be involved in solving technical query & Trouble shooting.
  • Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
  • Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility:

  • You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
  • Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
  • Assist in End to End Problem, Change and Incident Management.

Skills Required:

  • Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
  • Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
  • Should have proven knowledge of operating systems like Windows.
  • Proven communication Skills to be able to effectively communicate with customers over Phone / email.
  • Knowledge on Mail clients like Lotus and MS Outlook.
  • Good Communication Skills
 

Any Graduate Except B.E./B.TECH

Interview Location: 
IBM India Pvt. Ltd.
Infinity Tower “C”
5th Floor, DLF Cyber City,
Phase 3, Sector 25, Gurgaon
Nearest Metro Station: Sikanderpur

Total Year of Experience:

  • 0 to 3 year of relevant work experience

Shift:
Rotational. Willingness to work for night shifts.

 
For queries please call 01244817411 between 12PM and 7 PM.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)

Desired Profile
Education:UG -Diploma – Any Specialization, B.Sc – Any Specialization, B.Com – Commerce, Any Graduate – Any Specialization, B.A – Any Specialization, B.Arch – Architecture, B.B.A – Management, B.Pharma – Pharmacy, BCA – Computers, B.Ed – Education, BDS – Dentistry, BHM – Hotel Management, LLB – Law, MBBS – Medicine, BVSC – Veterinary Science, Other Graduate
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

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