- You will be involved in solving technical query & Trouble shooting.
- Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
- Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
- You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
- Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
- Assist in End to End Problem, Change and Incident Management.
- Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
- Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
- Should have proven knowledge of operating systems like Windows.
- Proven communication Skills to be able to effectively communicate with customers over Phone / email.
- Knowledge on Mail clients like Lotus and MS Outlook.
- Good Communication Skills
Any Graduate Except B.E./B.TECH
IBM India Pvt. Ltd.
Infinity Tower “C”
5th Floor, DLF Cyber City,
Phase 3, Sector 25, Gurgaon
Nearest Metro Station: Sikanderpur
Total Year of Experience:
- 0 to 3 year of relevant work experience
Rotational. Willingness to work for night shifts.
For queries please call 01244817411 between 12PM and 7 PM.
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)
Education:UG -Diploma – Any Specialization, B.Sc – Any Specialization, B.Com – Commerce, Any Graduate – Any Specialization, B.A – Any Specialization, B.Arch – Architecture, B.B.A – Management, B.Pharma – Pharmacy, BCA – Computers, B.Ed – Education, BDS – Dentistry, BHM – Hotel Management, LLB – Law, MBBS – Medicine, BVSC – Veterinary Science, Other Graduate
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required