Job Detail

Technical Support Associate_ Hyderabad Location

IBM

IBM
Hydrabad
Full Time
Category : Technical Support Enginner Salary : Experience(s) : 4 Year

Overview

Venue Details: (HYDERABAD) IBM India Pvt. Ltd Survey No 64, APIIC Software Layout, Raheja IT Park, Phase 2, Madhapur, Hyderabad, Telangana 500081 Contact Person - Padmaja Interview Time - 11 AM till 3 PM Interview Date - 25, 26, 27, 28, 29 & 30th July 2016

About IBM

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. To know more about business units at IBM India, click on the "About Us" link above.

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** Copy of this Job Posting is MANDATORY to attend interview**
  • Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
  • Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.

Work Location: Hyderabad

 
Shift Required:
Shifts will be 24×7 in nature and can vary depending on geographies supported

Eligibility Criterion:

Bachelor’s Degree/ Diploma ( 15 Years + education )

Total Experience: 0-4 Years

Required:

  • Bachelor’s Degree
  • Proficient knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Proficient knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
  • English: Fluent

Venue Details: (HYDERABAD)

IBM India Pvt. Ltd
Survey No 64, APIIC Software Layout, Raheja IT Park, Phase 2, Madhapur, Hyderabad, Telangana 500081

Contact Person – Padmaja

Interview Time – 11 AM till 3 PM

Interview Date –    25, 26, 27, 28, 29 & 30th July 2016

MANDATORY DOCUMENTS TO BE CARRIED BY APPLICANTS AT THE TIME OF INTERVIEW.

  • Updated Resume
  • Copy of this Job Posting
  • Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License or Adhar card) – Original
  • Highest Qualification Mark Sheets – Soft copy
  • Offer Letter / Relieving letter – for experienced candidates – Soft copy.

PLEASE DO NOT CARRY BAGS / BACK PACKS AS THEY ARE NOT ALLOWED INSIDE THE IBM PREMISES

Regards,
IBM India Recruitment Team


NOTE – WALKIN’S WILL NOT BE HELD ON DECLARED GOVT HOLIDAYS

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)
Keyskills:

Technical SupportCustomer SupportHelp DeskInbound Call SupportBPOWalk – InFreshergraduatefresherscsrtsrinternational call centercall center executiveEngineering graduatesEngineering Freshers

Desired Profile

Education:UG -Any Graduate – Any Specialization
PG – Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

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