Job Detail

Technical Solution Engineer Job

Convergys India Services Private limited.

Convergys
Gurgaon
Full Time
Category : Technical Support Enginner Salary : Experience(s) : 5 Year

Overview

About Convergys

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people. For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers. For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

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Job Description: – Inbound / Outbound Technical Support. 

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like enterprise servers / cloud computing.

Roles & Responsibilities:

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
  • Troubleshoot customer issues related to enterprise / exchange server & cloud computing.

Candidate Profile-

  • Any Graduate OR Under-Graduate / drop out / pursuing with 12 months international calling experience in server support/ cloud computing/ Active directory.
  • Excellent verbal skills in English Language.
  • SERVER knowledge is must.
  • Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems
  • Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.
  • Flexible with 24/7 Environment.

Certifications (Preferable):-

Exam 70-640(Windows Server 2008)

Exam 70-662(Exchange 2010)

Exam 70-321(Deploying Office 365)

Exam 70-323(Administering Office 365)

  • salary up to 5 lakhs per annum.

Additional Benefits-

  • Two way A/C cabs. (Convergys was awarded for best in industry transport service).
  • Medical insurance worth 1 lakhs.
  • Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
  • Gratuity
  • Education Assistance plan – Annual entitlement of up to INR 24,000.
  • Employee / corporate discounts at majority of retail chains / hospitals / laboratories.

For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address:- 

Keertika  – 9873149807 | Neha – 8826198107

Anam – 7838823387 | Ruchi – 8527091720 

Walk in to Convergys Direct Hiring Center:

Gurgaon:

  • Unitech Cyber Park, Tower A, ground floor, sector 39, Gurgaon.

Get the best start to your career with world-class communication training, coaching and support. Convergys has the best in industry transport facility and all employees get home-pick & home-drop facility. For excellent career-growth opportunities & best-in-industry salary package. Join CONVERGYS Today!

  • Functional Area:Technical Support / Helpdesk
  • Industry:BPO / Call Center

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