Job Detail

Support Engineer (Open-15)

Event on 16th Jan in Mumbai

Full Time
Category : Technical Support Enginner Salary : Experience(s) : 3 Year


Contact Company:Amazon Development Centre (India) Pvt Ltd Website:

About amazon

“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos, 2010 Shareholder letter. – a place where builders can build. We hire the world’s brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Developers can build any type of business on Amazon Web Services and scale their application with growing business needs. We want you to help share and shape our mission to be Earth’s most customer-centric company. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We’re making history and the good news is that we’ve only just begun. Join us in this revolution! Amazon teams in India work on complex technology challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest Engineering Talent, Machine Learning Scientists, Product Visionaries and Strong Leaders with proven experience working to make Amazon the Earth’s most customer-centric company. We made our foray into the Indian market with the launch of, enabling retailers in India to advertise their products for free to millions of Indian shoppers and drive targeted traffic to their stores. In 2013, we launched for shoppers in India. With, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India. For us it is always “Day 1” and we will relentlessly focus on expanding selection and raising the bar for customer experience in India. Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can – Work Hard, Have Fun and Make History.

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      **Candidate’s avail on 16th jan in Mumbai only apply**


      Job Description:


      Hiring Unit: E-commerce operations excellence team (eCO-X)


      Amazon’s E-commerce Platform services are highly available, mission critical services, handling a very large number of transactions and having a direct impact on the customer experience. If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the Hyderabad center. Amazon’s E-commerce Platform team is expanding into Hyderabad and is in the process of building a technology team which will be responsible for building, enhancing, monitoring and supporting the E-commerce Platform Services.


      Job Title: Support Engineer


      Job Location: Hyderabad, India


      Key Responsibilities:


      Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks. The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and may involve small-project software development work. Support team operates in 24x7x365′ manner; involve working in night shifts and on weekends in rotations. Support Engineers also develop tools and automation to achive human free operations. They use the right tool for the job, and modify software in a way that leverages the overall system architecture. If you have a strong Application Support background, are interested in aggressive growth and have passion to develop tools at large scale, this is the opportunity for you.


      Basic Qualifications




      A technical background (BS/MS in Computer Science/Engineering or related discipline/experience)


      3 Yrs to 15 years experience


      Strong Unix base O/S experience or proven ability to pick up Linux quickly


      Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.)


      Strong debugging/troubleshooting skills


      Familiarity with programming languages Java or C++ or C


      Ability to write complex SQL queries is added advantage


      Excellent verbal & written communication skills


      Strong understanding of support – tickets, monitoring, processes and metrics


      A passion towards problem-solving


      Strong decision-making ability


      Must be able to think proactively; excellent follow-through and attention to details.


      Willing to work in 24×7 on-call support (on rotation basis)


      Knowledge on distributed applications/enterprise applications is plus.


Salary:Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software – Application Programming , Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer


CPerlUnixShell Scriptingperl scriptingunix scriptingpython scriptingRCAProblem SolvingTroubleshooting

Desired Candidate Profile


UG:Any Graduate – Any Specialization

PG:Any Postgraduate – Any Specialization, Post Graduation Not Required

Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required

Recruiter Name:Mr./Ms.

Contact Company:Amazon Development Centre (India) Pvt Ltd


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