Job Detail

Sitel: Mega Walkin for Freshers,

Sitel India Private Limited- Opening-

SiTEL
Chennai
Shift
Category : Associates/Sr.Associates (Non-Tech) Salary : ₹275,000 Experience(s) : 0 Year

Overview

Timings: 12 PM - 6 PM Regards Kannan - Senior Talent Acquisition Contact: 9962355666 Venue details: SITEL INDIA Ramanujam IT Park, Hardy towers, 1st Floor, C block, Rajiv Gandhi salai, OMR road, Taramani, Chennai 600113 Landmark: Opposite to Thiruvanmiyur railway station.

About SiTEL

About Sitel The challenge for most organizations is that the design and management of customer experience is not their core expertise. At Sitel, it's what we love most and do best. And it's not just about cost cutting and process efficiency. As customer relations experts, we are also better positioned to help you improve the whole experience of your customer with your brand using the most appropriate channels and communication methods. Our Businesses With over 27 years of industry experience, we are the leading global business process outsourcing provider of customer care and complementary back-office processes. Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason: Sitel delivers the results they want and expect. Our People Sitel's 58,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. But more important, Sitel associates become an extension of our clients' brands by understanding their objectives, embracing their culture and taking ownership of their customers. Infrastructure and Solutions Sitel's solutions span 120+ domestic, nearshore, and offshore centers in 23 countries across North America, South America, Europe, Africa, and Asia Pacific. We have developed industry-specific competencies that allow us to respond to unique demands and requirements in specific vertical markets

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Greetings from SITEL

We are conducting a mass drive for fresher’s on  06.02.2017 to 07.02.2017. Interested applicants kindly walk-in to the below venue directly with your effective CV.

Position Summary

Designation: Customer Service Professionals
Process: Tech Support
Qualification: Any UG degree (PG graduation candidates can apply only with work experience)
Experience: 0 – 1 Years (Other BPO domain with good comm skill is more preferred)

Shift: Rotational Shifts (Must be flexible for any shifts)
Compensation: 2 LPA –  2.75 LPA

Please note: Must be an immediate joiner and come with all your educational documents, address id proof and photo id proof

Responsibilities

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;

Follow standard processes and procedures;

Identify and escalate priority issues per Client specifications;

Redirect problems to appropriate resource;

Accurately process and record call transactions using a computer and designated tracking software;

Offer alternative solutions where appropriate with the objective of retaining customers and clients business;

Organize ideas and communicate oral messages appropriate to listeners and situations;

Follow up and make scheduled call backs to customers where necessary

Stay current with system information, changes and updates

Additional Benefits:

Attractive incentives and other employee benefits (Exclusive of CTC)
Free cab facilities (Home pickup and home drop)
Client incentives

Requirements:

Candidate must have excellent comm skills in English
Must be flexible for rotational shifts
Other Bpo domain experiences with good comm skills are also preferred
Timings: 12 PM – 6 PM

Regards
Kannan – Senior Talent Acquisition
Contact: 9962355666

Venue details:
SITEL INDIA
Ramanujam IT Park, Hardy towers,
1st Floor, C block, Rajiv Gandhi salai,
OMR road, Taramani, Chennai 600113
Landmark: Opposite to Thiruvanmiyur railway station.

Salary:INR 2,00,000 – 2,75,000 P.A. Attractive Incentives, Cab Facilities

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Keyskills

voice processcustomer supportcustomer carecall centreinboundoutboundgood commcallercallinginternational voiceBPOinternational call centerVoice supportTechnical Supporttech supportfresher

Desired Candidate Profile

 

Expectations

Good oral communication skills

Must have course completion and Transfer certificate for document submission

Education-

UG:Any Graduate – Any Specialization

PG:Any Postgraduate

Doctorate:Doctorate Not Required

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