Overview
Job Detail
SERVICE MANAGER – CAMBODIA
Escorts @ Combodia - Opening -1
Escorts
CAMBODIA
Full Time
About Escorts
scorts At A Glance » About the Company Inception: 1960 | Headquarters: Faridabad Eight state-of-the-art manufacturing plants in India and one in Europe India’s 3rd largest tractor manufacturer and amongst the world’s Top Ten World’s largest Pick-n-Carry Hydraulic mobile crane manufacturer Leading manufacturer of critical railway components for over four decades Pioneer in automotive shock absorber manufacturing in India Presence across 40 countries Our Businesses Escorts Agri Machinery Escorts Construction Equipment Escorts Auto Products Escorts Railway Products Manufacturing Experience 1 million+ tractors 16,000+ construction equipment 5 million+ auto components Market Penetration 1,200-plus dealers, stockists and distributors 1,600-plus sales and service outlets
1. Responsible for meeting daily service repair needs and driving customer satisfaction.
2. Very strong analytical and troubleshooting skills and perform hands-on on-site troubleshooting, service and repairs.
3. Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications as appropriate.
4. Assesses product/equipment performance based on field support data; recommends modifications or improvements.
5. Documents all inspections, maintenance, service work, and submits paperwork in a timely basis.
6. Proficient in MS Office (Excel, Word, Outlook) and general computer literacy.
7. Excellent written and verbal communication and customer relation skills.
8. Must be a self-starter, team player, work well with others and have a positive attitude.
9. Must have ability to prioritize, multi-task and meet deadlines.
10. Sharp, quick, dedicated and innovative problem solver.
2. Very strong analytical and troubleshooting skills and perform hands-on on-site troubleshooting, service and repairs.
3. Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications as appropriate.
4. Assesses product/equipment performance based on field support data; recommends modifications or improvements.
5. Documents all inspections, maintenance, service work, and submits paperwork in a timely basis.
6. Proficient in MS Office (Excel, Word, Outlook) and general computer literacy.
7. Excellent written and verbal communication and customer relation skills.
8. Must be a self-starter, team player, work well with others and have a positive attitude.
9. Must have ability to prioritize, multi-task and meet deadlines.
10. Sharp, quick, dedicated and innovative problem solver.
Salary: INR 8,00,000 – 12,00,000 P.A
Industry: Automobile / Auto Anciliary / Auto Components
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Assistant Manager/Manager-(Technical)
Role: Assistant Manager/Manager-(Technical)
Keyskills:
MaintenanceMS OfficeField ServiceService ManagementVerbal CommunicationTroubleshooting SkillsField SupportCustomer Satisfaction
DESIRED PROFILE
Education:UG -B.Tech/B.E. – Agriculture, Automobile, Mechanical
PG – Post Graduation Not Required
Doctorate – Doctorate Not Required
PG – Post Graduation Not Required
Doctorate – Doctorate Not Required
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