Job Detail

Mega Drive for Customer Service Associate from 28th Nov to 3rd Dec

amazon
Pune
Shift
Category : Associates/Sr.Associates (Non-Tech) Salary : ₹225,000 Experience(s) : 0 Year

Overview

Mega Drive for Customer Service Associate from 28th Nov to 3rd Dec Amazon Development Centre (India) Pvt. Ltd. 0 - 5 yrs Pune Opening-100 ----------------------------------- Recruiter Name:Jenny Contact Company:Amazon Development Centre (India) Pvt Ltd Address:Amazon Development Centre India Pvt. LtdTrion IT Park, Survey No: 357 Ahmednagar Road, Village Vadgoan Sheri, Taluka Haveli,PUNE,Maharashtra,India 411014 Website:http://careers.amazon.in/ Telephone:9119488299

About amazon

“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos, 2010 Shareholder letter. Amazon.com – a place where builders can build. We hire the world’s brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs. We want you to help share and shape our mission to be Earth’s most customer-centric company. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We’re making history and the good news is that we’ve only just begun. Join us in this revolution! Amazon teams in India work on complex technology challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest Engineering Talent, Machine Learning Scientists, Product Visionaries and Strong Leaders with proven experience working to make Amazon the Earth’s most customer-centric company. We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products for free to millions of Indian shoppers and drive targeted traffic to their stores. In 2013, we launched www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India. For us it is always “Day 1” and we will relentlessly focus on expanding selection and raising the bar for customer experience in India. Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can – Work Hard, Have Fun and Make History.

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We invite Freshers and Experienced candidates with good communication skills for below role.

Current Role :Customer Service Associate
Walk-in dates : 28th Nov to 3rd Dec (Monday to Friday)

 
      An

Amazon

      Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all

Amazon

      customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge & Skills Required
Communication Skills:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • willing to work in 24*7 shifts
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Qualifications required

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Recruiter Name:Jenny

Contact Company:Amazon Development Centre (India) Pvt Ltd

Address:Amazon Development Centre India Pvt. LtdTrion IT Park, Survey No: 357 Ahmednagar Road, Village Vadgoan Sheri, Taluka Haveli,PUNE,Maharashtra,India 411014

Website:http://careers.amazon.in/

Telephone:9119488299

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