Job Detail

International Voice Process (technical Support)

Sitel India Limited. ( 20 Opening)

SiTEL
Mumbai
Full Time
Category : Associates/Sr.Associates (Non-Tech) Salary : ₹325,000 Experience(s) : 1 Year

Overview

Recruiter Name:RAMESH PAL Contact Company:Sitel India Limited Address:Chandivali farm road, Andheri (east) Mumbai 72.MUMBAI,Maharashtra,India 400072 Website:http://http://www.sitel.com Telephone:7303443025

About SiTEL

About Sitel The challenge for most organizations is that the design and management of customer experience is not their core expertise. At Sitel, it's what we love most and do best. And it's not just about cost cutting and process efficiency. As customer relations experts, we are also better positioned to help you improve the whole experience of your customer with your brand using the most appropriate channels and communication methods. Our Businesses With over 27 years of industry experience, we are the leading global business process outsourcing provider of customer care and complementary back-office processes. Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason: Sitel delivers the results they want and expect. Our People Sitel's 58,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. But more important, Sitel associates become an extension of our clients' brands by understanding their objectives, embracing their culture and taking ownership of their customers. Infrastructure and Solutions Sitel's solutions span 120+ domestic, nearshore, and offshore centers in 23 countries across North America, South America, Europe, Africa, and Asia Pacific. We have developed industry-specific competencies that allow us to respond to unique demands and requirements in specific vertical markets

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Hurry!! Sitel Is Now hiring for US customer Support (Techinal Process)

RAMESH PAL-7303443025

JOB DESCRIPTION

Job Details

Job Title: Support Technician II Function: Customer Service

Family: Technical Call Center

Reports To: Supv Technical Support Career Track: Operations Support

Job Summary

The Support Technician II ensures incoming and escalated issues regarding Point of Sale (POS) are handled promptly and effectively. This includes providing outstanding customer service, obtaining a thorough knowledge of the supported POS, and the internal applications used in that support. This position is responsible for ensuring that each and every caller is assisted promptly and accurately to avoid system down time. This may include issues from equipment replacement to In Store Interface (ISI) issues, whether received directly or via escalation from other teams.

Primary Responsibilities

Provides technical troubleshooting for employees worldwide in regards to their POS (as stated above). This includes but is not limited to: connectivity issues, errors occurred during transaction processing, equipment replacement, and handling calls from onsite support personnel (technicians, sales reps, trainers, etc). Answers calls in regards to the use of POS and also provides back-up support for PC Assist calls.

Assists agents with making changes to the operation of their POS. This includes but is not limited to product configurations, software upgrades, ISI setting changes, etc.

Makes decisions and documents information regarding the replacement and shipping of POS hardware. Examines and makes recommendations regarding returned failed equipment for possible field solutions.

Ensures problems are logged into the appropriate tracking system. Must ensure each ticket is thorough and accurate. If unresolved, proper escalation procedures must be followed to pass the ticket on for resolution.

Assists with various projects and other duties as assigned.

Qualifications

Any combination of relevant education and experience and/or related professional designations/certifications in this field are highly desirable.

Education

Educational Requirements

HS Diploma/GED

Experience

Experience Requirements

Minimum of 1 year experience in a Technical Support Center/environment

Essential Skills

Type minimum of 30 WPM

Demonstrated customer service experience

Proficiency with Microsoft Word, Excel and Outlook

Previous experience supporting POS equipment

Ability to solve problems; demonstrated experience troubleshooting technical issues

Understanding of relationships between hardware and applications

Call tracking/problem management software experience

Good written communication skills including the ability to provide detailed documentation

Ability to follow through on open issues and handle multiple priorities in a fast paced environment

Knowledge of MGI POS Technology and internal applications, preferred

Bilingual, preferred

US ONLY

Listed below are the job conditions of the position:

Working Conditions: Normal Office Environment

ADA:The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties

FLSA:

Non-exempt

Benefits:
Good Incentives – Monthly basis
Cab facilities for free of cost
5days working(rotational offs)
Candidates who are willing to relocate can also apply.
You can refer your friends too!!!

RAMESH PAL-7303443025

Salary:INR 2,25,000 – 3,25,000 P.A. Cab facilities, Attractive Incentives

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Keyskills

SutherlandHexawareHCLWiproBPO VoiceInternational VoiceCTSLycatelTech SupportSt.Joseph2015 passoutcbsckendriya vidyalayaanglo indiandg vaishnavstella marismadras christian collegeivsupport

Desired Candidate Profile

Education-

UG:Any Graduate – Any Specialization, Any Specialization, Diploma – Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

    Please refer to the Job description above
Company Profile:

Sitel India Limited.

SITEL is;
* World”s Leading BPO.
* Handle 3 million contacts every day.
* 60000 Employees Worldwide.
* 145 centers in 27 countries.
* 350 clients
* 36 languages
* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

Recruiter Name:RAMESH PAL

Contact Company:Sitel India Limited

Address:Chandivali farm road, Andheri (east) Mumbai 72.MUMBAI,Maharashtra,India 400072

Website:http://http://www.sitel.com

Telephone:7303443025

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