Overview
Recruiter Name:RAMESH PAL Contact Company:Sitel India Limited Address:Chandivali farm road, Andheri (east) Mumbai 72.MUMBAI,Maharashtra,India 400072 Website:http://http://www.sitel.com Telephone:7303443025
Sitel India Limited. ( 20 Opening)
Recruiter Name:RAMESH PAL Contact Company:Sitel India Limited Address:Chandivali farm road, Andheri (east) Mumbai 72.MUMBAI,Maharashtra,India 400072 Website:http://http://www.sitel.com Telephone:7303443025
About Sitel The challenge for most organizations is that the design and management of customer experience is not their core expertise. At Sitel, it's what we love most and do best. And it's not just about cost cutting and process efficiency. As customer relations experts, we are also better positioned to help you improve the whole experience of your customer with your brand using the most appropriate channels and communication methods. Our Businesses With over 27 years of industry experience, we are the leading global business process outsourcing provider of customer care and complementary back-office processes. Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason: Sitel delivers the results they want and expect. Our People Sitel's 58,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. But more important, Sitel associates become an extension of our clients' brands by understanding their objectives, embracing their culture and taking ownership of their customers. Infrastructure and Solutions Sitel's solutions span 120+ domestic, nearshore, and offshore centers in 23 countries across North America, South America, Europe, Africa, and Asia Pacific. We have developed industry-specific competencies that allow us to respond to unique demands and requirements in specific vertical markets
Hurry!! Sitel Is Now hiring for US customer Support (Techinal Process)
RAMESH PAL-7303443025
JOB DESCRIPTION
Job Details
Job Title: Support Technician II Function: Customer Service
Family: Technical Call Center
Reports To: Supv Technical Support Career Track: Operations Support
Job Summary
The Support Technician II ensures incoming and escalated issues regarding Point of Sale (POS) are handled promptly and effectively. This includes providing outstanding customer service, obtaining a thorough knowledge of the supported POS, and the internal applications used in that support. This position is responsible for ensuring that each and every caller is assisted promptly and accurately to avoid system down time. This may include issues from equipment replacement to In Store Interface (ISI) issues, whether received directly or via escalation from other teams.
Primary Responsibilities
Provides technical troubleshooting for employees worldwide in regards to their POS (as stated above). This includes but is not limited to: connectivity issues, errors occurred during transaction processing, equipment replacement, and handling calls from onsite support personnel (technicians, sales reps, trainers, etc). Answers calls in regards to the use of POS and also provides back-up support for PC Assist calls.
Assists agents with making changes to the operation of their POS. This includes but is not limited to product configurations, software upgrades, ISI setting changes, etc.
Makes decisions and documents information regarding the replacement and shipping of POS hardware. Examines and makes recommendations regarding returned failed equipment for possible field solutions.
Ensures problems are logged into the appropriate tracking system. Must ensure each ticket is thorough and accurate. If unresolved, proper escalation procedures must be followed to pass the ticket on for resolution.
Assists with various projects and other duties as assigned.
Qualifications
Any combination of relevant education and experience and/or related professional designations/certifications in this field are highly desirable.
Education
Educational Requirements
HS Diploma/GED
Experience
Experience Requirements
Minimum of 1 year experience in a Technical Support Center/environment
Essential Skills
Type minimum of 30 WPM
Demonstrated customer service experience
Proficiency with Microsoft Word, Excel and Outlook
Previous experience supporting POS equipment
Ability to solve problems; demonstrated experience troubleshooting technical issues
Understanding of relationships between hardware and applications
Call tracking/problem management software experience
Good written communication skills including the ability to provide detailed documentation
Ability to follow through on open issues and handle multiple priorities in a fast paced environment
Knowledge of MGI POS Technology and internal applications, preferred
Bilingual, preferred
US ONLY
Listed below are the job conditions of the position:
Working Conditions: Normal Office Environment
ADA:The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties
FLSA:
Non-exempt
Benefits:
Good Incentives – Monthly basis
Cab facilities for free of cost
5days working(rotational offs)
Candidates who are willing to relocate can also apply.
You can refer your friends too!!!
RAMESH PAL-7303443025
Salary:INR 2,25,000 – 3,25,000 P.A. Cab facilities, Attractive Incentives
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Education-
UG:Any Graduate – Any Specialization, Any Specialization, Diploma – Any Specialization
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Sitel India Limited.
Recruiter Name:RAMESH PAL
Contact Company:Sitel India Limited
Address:Chandivali farm road, Andheri (east) Mumbai 72.MUMBAI,Maharashtra,India 400072
Website:http://http://www.sitel.com
Telephone:7303443025
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