Job Detail

Genpact Walk-in fot International Voice Processes (65 Opening(s))

Genpact Hiring for International Voice Processes (US and Australian Shift)

Genpact
Noida
Shift
Category : Voice/Non-Voice Process Salary : ₹350,000 Experience(s) : 0 Year

Overview

Venue: Genpact, 22-A, Sector-18, Udyog Vihar, Gurgaon, NH-8, Haryana. The nearest metro station is Iffco Chowk. Landmark: Near Airtel Building Date: 27 Jul - 30 Jul, 2016 Timings: 10 a.m. - 3 p.m. Contact Person: Harsha Aggarwal @ 9999121879

About Genpact

Genpact (NYSE: G) stands for “generating business impact.” We architect the Lean DigitalSM enterprise through a unique approach that reimagines our clients’ middle and back offices to generate growth, cost efficiency, and business agility. The result is an advanced operating foundation across a range of functions such as finance and procurement, financial services account servicing, claims management, regulatory affairs, and industrial asset optimization. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500 – and of those, over 10 are in the top 25. Genpact’s expertise is focused on key vertical industries including retail and commercial banking, financial services, capital markets, insurance, healthcare, life sciences, consumer goods/retail, high tech, and industrial manufacturing. Genpact began in 1997 as a business unit within General Electric – and this heritage contributes to our deep understanding of process. As GE made Lean pervasive, Genpact has applied this same industrial engineering ethos to business processes operations. Built with this single-minded passion for process science and operational excellence, Genpact’s patented Smart Enterprise Processes (SEPSM) methodology helps companies reimagine how they operate by integrating effective Systems of EngagementTM, core IT, and Data-to-ActionTM Analytics – resulting in Intelligent OperationsTM for our clients. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company (NYSE: G). Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US$ $491.90 million to 70,000+ employees and annual revenues of US$2.28 billion as of December 31, 2014. Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further. Genpact generates impact quickly because of our more than 17 years of business domain expertise and experience running complex operations for more than 800 large companies – learning from the feedback loop of such extended enterprises and driving our focus on what works and making transformation sustainable. We transform our clients' business, including helping them drive business impact with their digital investments through our Lean Digital approach that combines digital process-centric technologies, design thinking methods focused on the end customer, and Lean principles. We remain loyal to our heritage of operational excellence as an extension of our clients’ business – reflected by what we believe are the best client satisfaction scores in the industry. Genpact’s experienced management team drives client partnerships personally and oversees global operations in 25 countries around the world, with a main office in New York City where key executives and corporate functions are based.

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Designation Genpact Walk-in fot International Voice Processes || Call @ 9999121879 – 65 Opening(s)
Job Description Genpact Hiring for International Voice Processes (US and Australian Shift)

Venue: Genpact, 22-A, Sector-18, Udyog Vihar, Gurgaon, NH-8, Haryana. The nearest metro station is Iffco Chowk.

Landmark: Near Airtel Building

Date: 27 Jul – 30 Jul, 2016

Timings: 10 a.m. – 3 p.m.

Contact Person: Harsha Aggarwal @ 9999121879

Abilities & Skills Required:

  • Candidate (both freshers and experienced) with excellent communication skills require.
  • Candidate should be able to handle the pressure.
  • Experience in  International Voice would be preferred
  • Candidate should be time flexible.


Education Qualification: B.Tech, B.C.A., B.E, B.Sc, BA, B.B.A, B.Com or any Grad, Undergraduates, Dropouts

Job Description:

INTERNATIONAL VOICE PROCESS


COLLECTIONS :

  • Its a B2B collections , with lucrative incentives.
  • Review accounts and call on delinquent customers.
  • Receive phone calls to collect / resolve delinquent customer queries.
  • Shift Window: 6 p.m. – 6 a.m. (US Shift) , 
  • Work Location: Gurgaon

Customer Service For Credit Cards (US Bank)

  • Handle card and banking Queries.
  • Provide Support in inbound call center.
  • Shift Window: 3 a.m. – 3 p.m. (Australian Shifts)
  • Work Location: Gurgaon

TECHNICAL SUPPORT

  • Handle user queries through calls and e-mails related to Internet Explorer, MS-Office, Printer, Network related issues and Operating system.
  • Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
  • Shift Window: 9 p.m. – 6 a.m. (US Shift)
  • Work Location: Noida

Interested candidates can contact HARSHA AGGARWAL at 9999121879 or mail in their resume at harsha.aggarwal@genpact.com or can directly come to the above venue.

 

Carry 2 copies of updated resume, 2 passport size photograph and 1 valid government ID proof (Election card, PAN card).

Note – Mention HARSHA on the top of resume as reference.

Do not carry laptop and pen-drive.

Desired Profile Please refer to the Job description above
Experience 0 – 5 Years
Industry Type BPO / Call Centre / ITES
Role Associate/Senior Associate -(NonTechnical)
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Education UG – Any Graduate – Any Specialization, Graduation Not Required, B.Tech/B.E. – Any Specialization, Diploma – Any Specialization, B.Sc – Any Specialization, B.Com – Commerce, B.A – Any Specialization, B.B.A – Management, BCA – Computers, BHM – Hotel Management

PG – Any Postgraduate – Any Specialization, Post Graduation Not Required

Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Compensation:  1,75,000 – 3,50,000 P.A. Monthly Incentives
Location Gurgaon, Noida
Keywords US Shift Technical Support UK Shift Call Center Inbound Customer Service Communication Skills voice process outbound walk – in technical sales L1 support L2 support collections Australian shift BPO International voice fresher
Contact Hiring Team
GENPACT INDIA
Email harsha.aggarwal@genpact.com
Website http://www.genpact.com

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