Job Detail

Genpact Mega Drive on 4 February for Voice Process

Genpact - Walk-in - Opening- 30

Genpact
Gurgaon
Shift
Category : Telecalling/Telemarketing Executive Salary : ₹350,000 Experience(s) : 0 Year

Overview

Venue: Auditorium, YMCA Tourist Hostel, Gate No. 1, Jai Singh Road, Cannaught Place, New Delhi. Nearest metro station : Patel Chowk. Landmark: Near Bangla Sahib Date: 4 February , 2017 Timings: 11:00 a.m. - 4:00 p.m. Contact Person: Eshitaa rastogi @ 8178837234

About Genpact

Genpact (NYSE: G) stands for “generating business impact.” We architect the Lean DigitalSM enterprise through a unique approach that reimagines our clients’ middle and back offices to generate growth, cost efficiency, and business agility. The result is an advanced operating foundation across a range of functions such as finance and procurement, financial services account servicing, claims management, regulatory affairs, and industrial asset optimization. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500 – and of those, over 10 are in the top 25. Genpact’s expertise is focused on key vertical industries including retail and commercial banking, financial services, capital markets, insurance, healthcare, life sciences, consumer goods/retail, high tech, and industrial manufacturing. Genpact began in 1997 as a business unit within General Electric – and this heritage contributes to our deep understanding of process. As GE made Lean pervasive, Genpact has applied this same industrial engineering ethos to business processes operations. Built with this single-minded passion for process science and operational excellence, Genpact’s patented Smart Enterprise Processes (SEPSM) methodology helps companies reimagine how they operate by integrating effective Systems of EngagementTM, core IT, and Data-to-ActionTM Analytics – resulting in Intelligent OperationsTM for our clients. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company (NYSE: G). Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US$ $491.90 million to 70,000+ employees and annual revenues of US$2.28 billion as of December 31, 2014. Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further. Genpact generates impact quickly because of our more than 17 years of business domain expertise and experience running complex operations for more than 800 large companies – learning from the feedback loop of such extended enterprises and driving our focus on what works and making transformation sustainable. We transform our clients' business, including helping them drive business impact with their digital investments through our Lean Digital approach that combines digital process-centric technologies, design thinking methods focused on the end customer, and Lean principles. We remain loyal to our heritage of operational excellence as an extension of our clients’ business – reflected by what we believe are the best client satisfaction scores in the industry. Genpact’s experienced management team drives client partnerships personally and oversees global operations in 25 countries around the world, with a main office in New York City where key executives and corporate functions are based.

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Genpact Mega Drive- 4 Feb, 2017 for voice Process || Call @ 8178837234
 
Genpact Hiring for International and Domestic Voice Processes ( US , Australian  and Day Shift)

Venue: Auditorium, YMCA Tourist Hostel, Gate No. 1, Jai Singh Road, Cannaught Place, New Delhi.

Nearest metro station :  Patel Chowk.

Landmark:
Near Bangla Sahib

Date: 4 February , 2017

Timings: 11:00  a.m. – 4:00  p.m.

Contact Person: Eshitaa rastogi @ 8178837234

Note – Mention “ESHITAA” on the top of resume as reference.

Abilities & Skills Required: 


Candidate (both freshers and experienced) with good communication skills require.
Candidate should be able to handle the pressure.
Experience in International and Domestic voice would be preferred
Candidate should be time flexible.

Education Qualification: B.Tech, B.C.A., B.E, B.Sc, BA, B.B.A, B.Com or any Grad, Undergraduate

Job Description:

INTERNATIONAL VOICE PROCESS

COLLECTIONS :

Its a B2B collections , with lucrative incentives.
Review accounts and call on delinquent customers.
Receive phone calls to collect / resolve delinquent customer queries.
Shift Window: 6 p.m. – 6 a.m. (US Shift)
Work Location: Gurgaon

Customer Service For Credit Cards
Handle card and banking Queries.
Provide Support in inbound call center.
Shift Window: 3 a.m. – 3 p.m. (Australian Shifts)
Work Location: Gurgaon

TECHNICAL SUPPORT
Handle user queries through calls and e-mails related to Internet Explorer, MS-Office, Printer, Network related issues and Operating system.
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
Shift Window: 9 p.m. – 6 a.m. (US Shift)
Work Location: Noida

DOMESTIC VOICE PROCESS

Semi-Technical Voice 

Candidate should be able to solve the technical issues related to electronic products and provide solution for the same.
It is an inbound support for electronic products.
Shift window: 6 a.m. – 12 p.m ( Day Shift )
Work Location: Cyber City, Gurgaon

Interested candidates can contact ESHITAA RASTOGI at 8178837234 or mail in their resume at Eshitaa.rastogi@genpact.com or can directly come to the above venue.

Carry 2 copies of updated resume, 2 passport size photograph and 1 valid government ID proof  (Election card, PAN card).

Note – Mention ESHITAA on the top of resume as reference.

Do not carry laptop and pen-drive.

Salary: INR 1,50,000 – 3,50,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Telecalling/Telemarketing Executive
Role: Telecalling/Telemarketing Executive
Keyskills:

Customer supportcustomer serviceinboundwalkingurgaonBPOVoiceInternational voiceCCEGenpactCall centerCSEFresherOutboundnight shiftDayshiftcollectionscustomer service executivedomesticTSECallingTroubleshooting

Desired Profile

Education:UG -Any Graduate
PG – Any Postgraduate
Doctorate – Doctorate Not Required

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