Job Detail

Genpact Mega Drive- 25 Mar, 2017 || Voice Process || Call @9999121879

Genpact

Genpact
Gurgaon
Shift
Category : Associates/Sr.Associates (Non-Tech) Salary : ₹350,000 Experience(s) : 0 Year

Overview

Genpact Hiring for International and Domestic Voice Processes ( Australian and DayShift) Venue: Hotel Vikram, 1 & 2, Ring Road, Vikram Vihar, Lajpat Nagar 4, New Delhi. The nearest metro station is Moolchand (Violet Line) Date: 25 March, 2017 Timings: 10 a.m. - 3 p.m. Contact Person: Harsha Aggarwal @ 9999121879

About Genpact

Genpact (NYSE: G) stands for “generating business impact.” We architect the Lean DigitalSM enterprise through a unique approach that reimagines our clients’ middle and back offices to generate growth, cost efficiency, and business agility. The result is an advanced operating foundation across a range of functions such as finance and procurement, financial services account servicing, claims management, regulatory affairs, and industrial asset optimization. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500 – and of those, over 10 are in the top 25. Genpact’s expertise is focused on key vertical industries including retail and commercial banking, financial services, capital markets, insurance, healthcare, life sciences, consumer goods/retail, high tech, and industrial manufacturing. Genpact began in 1997 as a business unit within General Electric – and this heritage contributes to our deep understanding of process. As GE made Lean pervasive, Genpact has applied this same industrial engineering ethos to business processes operations. Built with this single-minded passion for process science and operational excellence, Genpact’s patented Smart Enterprise Processes (SEPSM) methodology helps companies reimagine how they operate by integrating effective Systems of EngagementTM, core IT, and Data-to-ActionTM Analytics – resulting in Intelligent OperationsTM for our clients. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company (NYSE: G). Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US$ $491.90 million to 70,000+ employees and annual revenues of US$2.28 billion as of December 31, 2014. Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further. Genpact generates impact quickly because of our more than 17 years of business domain expertise and experience running complex operations for more than 800 large companies – learning from the feedback loop of such extended enterprises and driving our focus on what works and making transformation sustainable. We transform our clients' business, including helping them drive business impact with their digital investments through our Lean Digital approach that combines digital process-centric technologies, design thinking methods focused on the end customer, and Lean principles. We remain loyal to our heritage of operational excellence as an extension of our clients’ business – reflected by what we believe are the best client satisfaction scores in the industry. Genpact’s experienced management team drives client partnerships personally and oversees global operations in 25 countries around the world, with a main office in New York City where key executives and corporate functions are based.

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Genpact Hiring for International and Domestic Voice Processes ( Australian and DayShift)

Venue: Hotel Vikram, 1 & 2, Ring Road, Vikram Vihar, Lajpat Nagar 4,  New Delhi. The nearest metro station is Moolchand (Violet Line)

Date: 25 March, 2017

Timings: 10 a.m. – 3 p.m.

Contact Person: Harsha Aggarwal @ 9999121879

Note – Mention “Harsha” on the top of resume as reference.

Abilities & Skills Required:

  • Candidate (both freshers and experienced) with good communication skills require.
  • Candidate should be able to handle the pressure.
  • Experience in International and Domestic voice would be preferred
  • Candidate should be time flexible.


Education Qualification: B.Tech, B.C.A., B.E, B.Sc, BA, B.B.A, B.Com or any Grad, Undergraduate

Job Description:


INTERNATIONAL VOICE PROCESS
Customer Service For Credit Cards

  • Handle card and banking Queries.
  • Provide Support in inbound call center.
  • Shift Window: 3 a.m. – 3 p.m. (Australian Shifts)
  • Work Location: Gurgaon
                           DOMESTIC VOICE PROCESS
 
Semi-Technical Voice 
  • Candidate should be able to solve the technical issues related to electronic products and provide solution for the same.
  • It is an inbound support for electronic products.
  • Work Location: Cyber City, Gurgaon
  • Shift window: Day window (6am-12pm), Night window (8pm 6am) ,(Any 9 Hours in between)
    Note: Females will not be required to do night shifts.
    Males will be required to do night shifts for a month after every 3 months

Customer Service :

  • This is a knowledge centric process.
  • Candidates are expected to speak to customers and provide correct resolution within a specified time.
  • Provide Support in inbound call center related to insurance policies.
  • Shift window: 9 a.m. – 9 p.m.
  • Work Location: Gurgaon
Interested candidates can contact HARSHA AGGARWAL at 9999121879 or mail in their resume at harsha.aggarwal@genpact.com or can directly come to the above venue.

Carry 2 copies of updated resume, 2 passport size photograph and 1 valid government ID proof (Election card, PAN card).

Note – Mention HARSHA on the top of resume as reference.

Do not carry laptop and pen-drive.

Salary: INR 1,50,000 – 3,50,000 P.A. Monthly Incentives
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Keyskills:

Customer SupportCustomer ServiceInbound
Walk – InGurgaonBPOinternational voiceCCECall CenterCSEfreshernight shiftcollectionsCustomer service executivedomesticday shiftcustomer carevoice process

Desired Candidate Profile

Education:UG -B.Tech/B.E. – Any Specialization, B.Sc – Any Specialization, B.Com – Commerce, B.A – Any Specialization, B.B.A / B.M.S – Management, BCA – Computers, BHM – Hotel Management

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