Vodafone (Permanent Job)
Vodafone Shared Services India is a multi-function shared service centre that started out as a Customer Operations provider to Vodafone India. We are today, an established, full service and multi-function centre and have quickly grown to a size of 8000+ people across Pune, Bangalore, Chennai, and Ahmedabad. We offer a deep portfolio of services across key verticals like Technology, Customer Operations, Enterprise, Finance, Networks,Business Intelligence &Analytics, and Human Resources to over 23 Vodafone markets and several Vodafone Group companies. Through our journey of exponential growth, excellent service delivery and robust employee engagement, we have realised that we’re at our best, when you’re at yours. That’s why we give you the freedom to succeed in everything you do when you work with us.
Enterprise Service Manager(Sr. Exec.\AM-Customer Operations) – KAN000006
Manage a team of Relationship Managers who would be accountable for the service relationship enhancing the customer’s experience of Vodafone and for ensuring increase in customer loyalty through proactive and scheduled engagement and relationship management process.
ESSENCE OF ROLE- Key Accountabilities
|1||Relations||Job requires a lot of interaction with internal and external customers like:
Relevant Experience in customer facing profiles as here it is important to ensure customers are dealt with in a professional manner
Communication, negotiation , Excel & Power point skills
Employment Type : Permanent
: 23-Dec-15, 5:29:00 AM
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