Job Detail

Customer Service Associate I / Customer Service Associate II Job

Convergys India Services Private limited.

Convergys
Gurgaon
Full Time
Category : BPO Salary : ₹26,000 Experience(s) : 0 Year

Overview

Company Name:Convergys India Services Private limited.Email: keertika.Chaturvedi@convergys.com

About Convergys

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people. For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers. For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

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Job Description: – Inbound Customer Service / Upselling.

 Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.

Roles & Responsibilities: –

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Support customers across Telecommunication, Financial Services & Healthcare vertical.
  • Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. 

Candidate Profile-

  • Any Graduate fresher OR Under-Graduate / drop out / pursuing with 6 months international calling experience.
  • BE/Btech fresher’s are not eligible.
  • Excellent verbal and written communication skills.
  • Flexible with 24/7 Environment.
  • Salary up to 26,000 take home & attractive Incentives amount.

Additional Benefits-

  • Two way A/C cabs. (Convergys was awarded for best in industry transport service).
  • Medical insurance worth 1 lakhs.
  • Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
  • Gratuity
  • Education Assistance plan – Annual entitlement of up to INR 24,000.
  • Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories.

For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address nearest to you location:- 

Walk in to Convergys Recruitment Center:

Gurgaon: 

  • Unitech Cyber Park, Tower A, Ground Floor, Sector 39, Gurgaon. Contact Nishtha Sethi@ 8826198113 OR Apurva @ 8527091730.
  • Bestech Business Park, Ground floor, Sector 48, Sohna Road, Gurgaon

South Delhi:

  • 4B, 1st floor, Taimoor Nagar, New Friends Colony, Opp. to Taimoor Nagar Gurudwara. Contact Shelly @ 8826295819 OR Joy @ 8826295825.
  • E2/10, 2nd floor, Malviya Nagar Main Market, Opp. Subway fast food shop. Contact Shristi @ 8527091724 OR Ruchi – 8527091723.

West Delhi:

  • C-3, J1/164, Rajouri Garden, Opp. Metro Pillar No. 404, close by Rajouri Garden Metro Station. Contact Shanu @8826198110 OR Priyanka @ 8826198103.
  • Functional Area:Customer Service (Domestic), Customer Service (International)
  • Industry:BPO / Call Center

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