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BPO Customer Services

Sitel Job Opening

SiTEL
Mumbai
Shift
Category : Associates/Sr.Associates (Non-Tech) Salary : ₹250,000 Experience(s) : 0 Year

Overview

Contact RAMESH PAL Sitel India Pvt Ltd Boomerang, No 501, Wing A & B1 Chandivali, Andheri East MUMBAI MUMBAI,Maharashtra,India 400072 Telephone 7303443025 Website http://http://www.sitel.com

About SiTEL

About Sitel The challenge for most organizations is that the design and management of customer experience is not their core expertise. At Sitel, it's what we love most and do best. And it's not just about cost cutting and process efficiency. As customer relations experts, we are also better positioned to help you improve the whole experience of your customer with your brand using the most appropriate channels and communication methods. Our Businesses With over 27 years of industry experience, we are the leading global business process outsourcing provider of customer care and complementary back-office processes. Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason: Sitel delivers the results they want and expect. Our People Sitel's 58,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. But more important, Sitel associates become an extension of our clients' brands by understanding their objectives, embracing their culture and taking ownership of their customers. Infrastructure and Solutions Sitel's solutions span 120+ domestic, nearshore, and offshore centers in 23 countries across North America, South America, Europe, Africa, and Asia Pacific. We have developed industry-specific competencies that allow us to respond to unique demands and requirements in specific vertical markets

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Designation Sitel Mumbai is Hiring for Financial Process- English-malyalam – 5 Opening(s)
Job Description Sitel Mumbai is Hiring for financial transaction US Process

Primary language should be known is English and secondary languages required are

English -Malyalam

Job Summary for Money Transaction International Process:
1. 24*7 Shifts(5days working with any 2 week offs)

2. This position is responsible for servicing all first tier consumer/agent contacts addressing a variety of information and transaction assistance for all Money Transactions wire transfer and Money Order products or services including new products that may be added in the future

3. This position must ensure compliance to all the transaction, processes and procedures while maintaining department performance standards.

Primary Responsibility:

1. Stay up-to date on all process changes through daily content review, up-training, skill check and supervisor coaching.

Qualification:

1. Education-Minimum Required: HSC+6Months Exp..

2. Experience- Minimum Required: 6 months – 3 years customer service experience, preferably in a call center environment.

Skills- Minimum Required:

1. Excellent Spoken English Communication skills.

2. Exceptional time management, oral and written communication, decision-making/problem-solving skills.

3. Ability to adapt to changing work environment.

4. Working knowledge of basic PC operations.

5. Ability to provide exceptional service and defuse escalated issue.

6. Salary- 18+ In hand

Interested candidates, please Walk in with your updated resume to our office from 27th to 30th Jan 17

Timings: 12 pm to 6pm

Venue:

Sitel India Ltd, 5th Floor, B wing, Boomerang, Chandiwali,Sakinaka Andheri East, Mumbai-72

For more details contact:

HR Ramesh pal: 7303443025

Refer your friends too!!
Desired Profile Please refer to the Job description above
Experience 0 – 3 Years
Industry Type BPO / Call Centre / ITES
Role Associate/Senior Associate -(NonTechnical)
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Education UG –

PG – Post Graduation Not Required

Doctorate – Doctorate Not Required
Compensation:  50,000 – 2,50,000 P.A.
Location Mumbai
Keywords BPO Customer Service Inbound Calls Voice Process Customer Support Uk Communication Skills Service Industry Spoken English CSE CSA
Contact RAMESH PAL
Sitel India Pvt Ltd
Boomerang, No 501, Wing A & B1
Chandivali, Andheri East
MUMBAI
MUMBAI,Maharashtra,India 400072
Telephone 7303443025
Website http://www.sitel.com

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