Job Detail

Application Support Engineer

Opening- 3

Incedo
Gurgaon
Full Time
Category : Technical Support Enginner Salary : ₹275,000 Experience(s) : 1 Year

Overview

Contact Details Recruiter Name:Anjana Srivastava Contact Company:Indiabulls Technology Solutions Limited Telephone:8130435185 Email :anjana.srivastava@ibtechnology.com Website:http://www.incedoinc.com

About Incedo

Incedo (formerly a part of the $4Bn Indiabulls Group) is a technology solutions and services provider headquartered in the Bay Area, USA with workforce across North America, South Africa and India (Gurgaon, Bangalore). We specialize in Data & Analytics and Product Engineering Services, with deep expertise in Financial Services, Life Science and Communication Engineering. Our key focus is on Emerging Technologies and Innovation. Our end-to-end capabilities span across Application Services, Infrastructure and Operations. What really differentiates us is: • Strong engineering talent • Focus and passion for innovation • Flat organization structure – responsive engagement models • Agile and flexible delivery and commercial models • Focus on long term partnership with clients We are a young and vibrant organization; our employees are our greatest assets. Our culture allows our employees the freedom to learn experiment and reach the pinnacle of growth. A career at Incedo . offers challenging assignments, world-class working environment, professional management and ample opportunities to train, learn and execute demanding projects, and in turn, get recognition in the form of exceptional rewards. The past 4 years in our journey have seen tremendous growth. Today, we have aspirations to grow bigger and become a global player. It is in line with these new dreams that we have undertaken the re-branding. Our new name signifies our spirit of innovation and our passion to help clients grow leaps and bounds. To know more about us, visit – www.incedoinc.com

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Job Description

We are looking for Application Support Engineers with experience in providing Technical/Application support. The incumbent will provide level 1 support and responsible for managing customer queries / Technical Support and complaints via tickets, emails and chats in timely and professional manner.

Primary Skills:
1. Serves as a single point of contact for Customers complaints, queries, request etc.
2. Ensure that all tickets and mails are handled as per the defined KPIs and take ownership of the resolution process for all customer related issues.
3. Should be comfortable to work in 24*7 environment and with flexible shifts.
4. Any Graduate with technical/Application support experience and trained & experienced with ITIL processes.
5. Should have experience of managing different types of ticketing tools.
6. Outstanding written and verbal communication.
7. Ability to learn, be resourceful, bears professional attitude and is methodical.

Secondary Skills:
1. Escalate all serious Customer issues to appropriate levels of management and aim to resolve issues in first time Customer interaction.
2. Experience in handling / escalating cases appropriately to LEVEL 2.
3. Need to be soft spoken, work oriented, conscientious and hard working.
4. Be friendly, reliable, positive and acts appropriately and proactively.
5. Ability to anticipate customers needs, show concern and be a good listener.
6. Ensures 100% logging of all queries and complaints of the customers.
7. Constantly strives to improve speed of answer to improve efficiency. Ensures all relevant process and procedures are followed.

For More Queries Please call @ 8130435185

Salary: INR 1,00,000 – 2,75,000 P.A
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Technical Support Engineer
Role: Technical Support Engineer
Keyskills:

Application SupportTechnical SupportSecondary SkillsPrimary SkillsVerbal CommunicationCustomer ManagementCustomer Interaction

Desired Profile

Education:UG -B.Tech/B.E. – Any Specialization
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Contact Details

Recruiter Name:Anjana Srivastava

Contact Company:Indiabulls Technology Solutions Limited

Telephone:8130435185

Email :anjana.srivastava@ibtechnology.com

Website:http://www.incedoinc.com

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