Aegis Limited -Open-45
Company Profile: Aegis Limited www.aegisglobal.com Recruiter Name:Majid Telephone:9717108620 -------------------------- AEGIS LIMITED Plot no.247 Udyog Vihar Phase 4, near Polaris BPO nearest land mark Safdarjung Hyundai showroom. COME BETWEEN 10 AM TO 2 PM Contact: Hr Majid @9717108620
What makes us different? • A customer-centred approach to business Customer Experience Management is the bedrock of our philosophy and business strategy. Our solutions portfolio is designed to make your company and its brands relevant to your customer’s life. We focus on knowing what you want to achieve and then align the right tools and methodologies to help fulfil them. In essence, we are genuine not generic custodians of our client’s brand. • Agility & flexibility levers Given the rate of change, we help you identify business and market opportunity beyond the risk of volatility and develop inherent capabilities with our agile decision-making and solution delivery approach. Further, our flexibility factor helps create apt engagement models like JV’s, carve-outs for better outcome orientation and customer lock-ins. Our focus is to enable your business to continually create a distinctive corporate course, challenging changing circumstances to consistently ‘deliver the goods’. • New age services Our accelerated adoption and implementation of trending solutions and services (social media & analytics) helps your business capture upside opportunities and deepen customer networks in a world of high-velocity changes. Our services have one thing in common: the ability to keep your business highly responsive and adaptive to change- sense incipient shifts in global dynamics, customer-competitor behaviours and accordingly power future profitability. Our services span across all channels (customer facing and back-office operations) and is globally acclaimed for its unique ‘best shore delivery’. • Proprietary QPO approach In today’s competitive world the customer’s measure between you and an alternative is quality. Provide seamless support, rapid response and add-on innovations with our Proprietary Quality approach developed in conjunction with COPC, which has 15 years of expertise and 1,300 assessments across contact centers in 60 countries. Our proven approach is an ideal path for your invigorative drive. We also apply the Net Promoter score (NPS) model to help peak your efficiency in customer loyalty and fuel your profit engines. We use the proven NPS metric to help you compare, clarify and cost the subtleties and dimensions of your industry competitiveness and potential. It serves as a valuable yardstick to raise your performance bar, build on relevant customer choices and generate great growth. • Distinctive domain knowledge Today it is not just about staying in the game, rather playing ahead of it. Outpace the performance game by revisiting our reliable ‘industry’ resources regularly. Given our extensive experiences, stable of blue chip clients and credible global service delivery, our intent is to help decision-makers perceive current and future business conditions for progressive portfolios. • A collaborative culture Our company’s culture is as diverse as its people; but the unifier is our shared passion in creating experiences that match expectations and set in the entrepreneurial spirit, be it for ourselves or our clients. The right experiences paradigm makes working fun as it celebrates the different views and values people bring to table, and combines them to deliver real-world results. A fact that reflects in the global audience we cater to, the empowerment our employees experience and the dynamic results we deliver. • Imagineered infrastructure ‘Aegis elite’ or ‘experience center in a box’ is our pioneering concept to meet the want for world-class infrastructure within a short time-span; with quick-to-build-and-occupy structural buildings. It parallels as an upliftment initiative by providing developing regions with self-reliant, advanced ecosystems and location based jobs. It’s a thought built into around 2 million square feet of space that house our numerous offices and employees. Our ergonomically designed, industry-standards complaint, state-of-the-art structures reflect our standing as one of the major leagues in the business services industry. Experience the spectacular set-up first-hand. Contact us at info@aegisglobal.com to schedule a visit. Accolades* Aegis positioned as a Leader in the IAOP’s Global Outsourcing 100 List 2014 Aegis positioned in 2013 Magic Quadrant for CM Contact Center BPO by Leading Industry Analyst Firm Gartner Aegis received Frost & Sullivan’s Product Differentiation Award for Unique Social Media Engagement Solution - AegisLISAn Aegis Named a Top 10 Outsourcing Service Provider by ISG Aegis Positioned as a Major Player in the IDC Marketscape: Worldwide Business Analytics BPO Services We continue to be ranked amongst the top 10 providers of business services in various rankings across the globe. - See more at: http://www.aegisglobal.com/in/en/about/company-overview#sthash.ykLhm9m5.dpuf
Salary:INR 1,25,000 – 3,50,000 P.A. +bonus
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Back Office/Web/Transaction Processing
Role:Associate/Senior Associate -(NonTechnical)
Education-
PG:Any Postgraduate, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Any Specialization, Doctorate Not Required
Name of the Positions Inbound voice Tech Support(US),& UK. Job Role: - Experienced Candidate will receive inbound calls from international customer
Name of the Positions Inbound voice Tech Support(US),& UK. Job Role: - Experienced Candidate will receive inbound calls from international customer
Domestic / International BPO Call Center
Name of the Positions Inbound voice Tech Support(US),& UK. Job Role: - Experienced Candidate will receive inbound calls from international customer
Name of the Positions Inbound voice Tech Support(US),& UK. Job Role: - Experienced Candidate will receive inbound calls from international customer
Taking inbound calls with computer issue from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software
Selling technical support plan along with relevant software.
Taking inbound calls with computer issue from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.
We are currently recruiting for Experienced Callers for Technical Support / technical sales Process.
Inbound Tech Sales Process
Domestic / International BPO Call Center
Aegis Limited- Opening-60
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