Job Detail

2nd Line Engineer – Network & Security – VOD0008SY

Vodafone (Permanent Job)

Full Time
Category : Network & Security Salary : Experience(s) : 3 Year


Location : Vodafone Shared Services India Embassy Golf Links Business Park Koramangala Intermediate Ring Road Bangalore 560071

About Vodafone

Vodafone Shared Services India is a multi-function shared service centre that started out as a Customer Operations provider to Vodafone India. We are today, an established, full service and multi-function centre and have quickly grown to a size of 8000+ people across Pune, Bangalore, Chennai, and Ahmedabad. We offer a deep portfolio of services across key verticals like Technology, Customer Operations, Enterprise, Finance, Networks,Business Intelligence &Analytics, and Human Resources to over 23 Vodafone markets and several Vodafone Group companies. Through our journey of exponential growth, excellent service delivery and robust employee engagement, we have realised that we’re at our best, when you’re at yours. That’s why we give you the freedom to succeed in everything you do when you work with us.

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2nd Line Engineer – Network & Security  VOD0008SY


Primary Skills:-

Cisco ASA Firewall, Cisco Nexus/Catalyst switches, Understanding of Datacentre networking. F5 Global/Local Traffic Manager Demonstrable experience supporting: Cisco UCS, VMware



Role Purpose:-

An operational role, focusing on technical analysis and timely resolution, providing technical skills to resolve all service issues within agreed Service Level Agreements, ensuring that customer satisfaction is maintained.  The Network Engineer will ensure that the customer infrastructures are understood, and provide support to further enhance stability, making changes to the infrastructure using agreed business processes and best practice. The role requires a strong knowledge in one or more of the technologies listed under the technical competencies


Key Accountabilities:-

  • Delivery of technical support during core hours for managed network devices
  • Planning, assessment and implementation of change requests
  • Define and embed consistent operational processes to support on-going activities, driving improvements where issues are identified.
  • Assist incident resolution teams to restore service in complex cross-technology environments. Determining root cause.
  • Working with external customers to define requirements, solve technical issues and provide professional services.
  • SLA % fix
  • Mean Time To Restore (MTTR)
  • Delivery on Time (change assessment and implementations

Desired Profile:-

  • Strong experience in supporting large, complex Networks and Hosting Environments using multiple technologies
  • Strong experience of
    • Cisco ASA Firewall
    • Cisco Nexus/Catalyst switches
    • Understanding of Datacentre networking
    • F5 Global/Local Traffic Manager
  • Demonstrable experience supporting:
    • Cisco UCS
    • VMware
  • Strong analytical and documentation skills

Education/ Technical/ Functional Qualifications and/or Professional Certifications:-

  • Professional level qualification/certification i.e., industry recognised programme and/or Degree level education
  • ITIL V3 awareness 



Vodafone Shared Services India 
Embassy Golf Links Business Park Koramangala Intermediate Ring Road
 Bangalore 560071

Job Type

 : Full-time

Employment Type : Permanent
Closing Date

 : Ongoing

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